Communication issues can create conflict in the work place. Susan Steinbrecher explores the 15 guaranteed ways of alienating someone during a discussion. It is easier to avoid an issue than to deal with one face to face, avoiding getting at the root of the problems. Steinbrecher points out that self awareness is the key to having a competent dialogue and the way to do this is to avoid these fifteen behaviors, including using words like never and always, raising one’s voice and projecting a negative attitude. By dealing with facts and paying attention to the other party’s points, discussions can lead to constructive solutions.
Key Takeaways:
- If one can become more aware of what they are doing to mess up their communication, they can find real solutions.
- We have forgotten how to communicate properly, which leads to mixed messages, and eventually a conflict. This can kill productivity and increase resentment.
- If the other party sees that you don’t care about the issue, the chances of resolving a conflict are just about zero.
“The best way to begin a high-stakes conversation is to identify the root of the problem.”
Read more: https://www.inc.com/susan-steinbrecher/15-ways-guaranteed-to-alienate-someone-during-a-di.html
